Refund policy
Right of withdrawal: 14 days
You have 14 calendar days from the day you receive your order to return it without giving a reason. If the product has been used beyond what is needed to check it, we may deduct the corresponding loss in value, as the law allows.
How to return
- Email us at support@animekill.shop with your order number.
- We'll send you the instructions and the return address.
- Send the product back in its original packaging.
We'll refund the amount, including the original standard shipping costs, within 14 days at most (we may wait until we receive the product).
Return shipping costs are paid by you, unless the product arrives damaged, defective or is not what you ordered.
3-year legal warranty
If the product has a manufacturing defect, we'll offer a repair, replacement or refund as appropriate.
Damaged or incomplete product
Email us with a photo within the first few days after receiving it and we'll sort it out at no cost to you.